A lot of things can go wrong with a CRM implementation, but rarely are they technical. I just spoke at the Causeis Digital First conference in Kingscliff and the Associations Forum Databases and Systems Summit this week in Sydney. Both conferences were focused on...
What happens when an IT vendor convinces you to buy their overcustomised CRM solution when another vendor’s solution already meets your needs? I was reviewing the solution design for a Not for Profit’s overcustomised CRM. It was clear that they had tried to build all...
I truly believe that Australian Associations should avoid business CRMs like Salesforce, Zoho and Hubspot. And it’s for your own good! I was at the AuSAE conference this week and spent quite a bit of that time talking to Association CRM vendors. These are companies...
Tammy Ven Dange of Roundbox Consulting chats with Tim Hunter, Head of Client Experience at SwiftFox about their all-in-one CRM platform. In this interview, we learn about: 00:00 About SwiftFox 03:08 SwiftFox clients 05:16 About SwiftFox CRM 06:12 SwiftFox CRM...
Is it time to upgrade or change your CRM? Your CRM or Customer Relationship Management system is likely the most critical database system outside your finance and payroll software. After all, it contains (or should contain) everything you know about your members and...
Tammy Ven Dange of Roundbox Consulting chats with Rob Wenger, CEO of Higher Logic about their online community software engagement and marketing for Associations. In this interview, we learn about: 00:17 About Higher Logic 00:54 Higher Logic clients 01:32 How Rob got...
