I regularly help Not for Profit clients choose a new CRM for their organisation. And too often, I find the greatest CRM can still fail to meet their needs. When I start these projects, I expect to find a legacy system with significant deficiencies. This will provide a...
I regularly help Not for Profits select a CRM solution for their organisation. Through these projects, I’ve evaluated a lot of different CRMs during my time for charities, professional associations and even NDIs providers. As such, I see CRM vendor risks through the...
It’s often a big mystery when researching the cost of a CRM or Customer Relationship Management system. Vendors rarely make their prices visible upfront. Instead, they force you to contact them directly to ask, “What is the cost of a new CRM?” To avoid this, sometimes...
In today’s episode of “IT in Plain English,” Tammy Ven Dange answers, “When should you use a RFT process to procure IT equipment or services?” First of all, what is an RFT? It stands for Request for Tender. You might also hear about...
In this week’s segment IT in Plain English, the question is “what criteria should I use in choosing a CRM (Customer Relationship Management) system? Customer Relationship Management Systems or CRMs are applications that help you manage any information you might...
Can you write us a RFT?” This is often what Association executives ask me in our first conversation. When I say “NO,” they’re puzzled. How else will I help them make good IT investments without a Request for Tender (RFT) and still get board...